Troubleshooting
This section provides quick access to troubleshooting guides and common issue resolutions for Microsoft Dynamics NAV and LS Retail.
Overview​
Troubleshooting guides cover:
- Common Dynamics NAV issues and solutions
- Error codes and debugging
- Transaction and voucher problems
- Permission and access issues
- Database and synchronization problems
Quick Access​
Common Issues​
- Common Dynamics NAV Issues — Overview of common problems
- Error Codes Reference — Complete error code reference
Transaction Issues​
- Voucher in Branch Issue — Voucher problems
- Transaction Header Does Not Exist — Transaction errors
- Cannot Delete Transaction POS — POS transaction issues
Posting & Statement Issues​
- Posting Date Wrong Open Statement — Posting date problems
- Batch Posting Status Finished — Batch posting issues
- Invoice Not Cleared Marked Sent — Invoice problems
Permission & Access Issues​
- Permission Error Login Management — Permission problems
- Tender Type Does Not Exist — Tender configuration issues
Database & Sync Issues​
- Database Recovery Mode Maintenance — Database problems
- ERR Insert Trans BC22 Job — Job processing errors
- Unposted Sales Transactions Store Terminals — Transaction sync issues
How to Troubleshoot​
- Identify the Issue — Understand the problem clearly
- Search for Similar Issues — Check common issues list
- Follow the Solution — Apply step-by-step fixes
- Verify the Fix — Confirm the issue is resolved
- Document the Solution — Note what worked for future reference
Important
Always backup data before making direct database changes. Some solutions require SQL Server access or Object Designer permissions.
Getting Help​
If the solution doesn't work:
- Check system logs for additional information
- Review related guides
- Contact your Technical Team Lead
- Reach out to Head of Software Department
Related Resources​
- Setup & Configuration — System setup guides
- Runbook — Operational procedures