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Unposted Sales Transactions in Store Terminals

Problem (ISSUE-012)​

Unposted sales transactions remain in store terminals, causing discrepancies between the POS and back-office and preventing proper end-of-day processing.

Symptoms​

  • POS transaction is not showing in the POS.
  • Head cashier cannot make a Z-report on the cashier.

Solution​

  1. Open the table: POS Transaction.
  2. Locate the relevant terminal number.
  3. Identify and delete the receipt with zero value.
  4. The transaction will then reappear in POS, allowing Z-report processing.
Direct Table Access

Deleting transactions directly from the table bypasses normal business logic. Use with caution and ensure you understand the implications. Always verify the transaction has zero value before deletion.

Prevention​

  • Regularly review unposted transactions in the POS Transaction table for each terminal.
  • Ensure that end-of-day and Z-report processes are completed consistently for all cashiers.
  • Investigate and resolve recurring zero-value receipts to prevent future occurrences.

Additional Resources​

Last updated on by shellatomic