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Card Reader Transaction Server Communication Error

Problem (ISSUE-001)​

Card readers display one of the following error messages:

  • TS Comm Error
  • Please wait
  • No Transaction server retrying...
  • White Screen

These errors indicate that the card reader cannot establish or maintain communication with the Transaction Server.

Symptoms​

  • Card reader displays error message on screen
  • Reader may be unresponsive to card swipes
  • Error message may appear intermittently or continuously
  • Reader may show "retrying" status

Solution​

Step 1: Check Network Connectivity​

Contact the network administrator to verify:

  1. Strong Connectivity Signal

    • Ensure the card reader has a strong signal connection with the nearest access point
    • Verify the reader is within range of the access point

  2. Network Infrastructure

    • Confirm the access point is operational
    • Verify network switches and routers are functioning properly
    • Check for any network outages or maintenance

  3. Physical Connections

    • Inspect network cables (if reader is wired)
    • Ensure all network equipment is properly connected
    • Check for any loose or damaged connections

Step 2: Verify Transaction Server Status​

  1. Check if the Transaction Server is running
  2. Check the Intercard Transaction Server service is Running
  3. Verify the server is accessible on the network
  4. Confirm server IP address and port configuration

Step 3: Reader Configuration​

  1. Verify the reader's network settings
  2. Check MAC ID configuration in Game Settings
  3. Ensure reader is assigned to the correct location

Prevention​

  • Regularly monitor network connectivity
  • Maintain proper access point placement for optimal signal strength
  • Schedule regular network infrastructure maintenance
  • Keep network equipment firmware updated

Additional Resources​

Important

If the issue persists after checking network connectivity, contact your network administrator or IT support team for further assistance.

Tip

Readers with weak signal strength may experience intermittent connection issues. Consider relocating the reader or adding additional access points to improve coverage.

Last updated on by shellatomic